Policies, Legal Issues and Terms of Use

This page is designed to provide the reader with an 'easy to read' format which explains our company structure, warranty and policies. This is to be used in association with the official Radial warranty that is provided with each product or detailed in our sales literature.

Corporate Identities

Radial Engineering Ltd. ("Radial") is a limited corporation that operates using various brand names such as Radial, Tonebone, Tonebone, Primacoustic, Zebracase, Forest Audio, C-Tek and our original name JP CableTek Electronics Ltd. All of these brands and/or subsidiaries are the property of Radial Engineering Ltd.


Warranty Information

Standard Warranty:
All products sold by Radial come with a 1-year limited warranty that is detailed in the product's specific owner's manual. This limited warranty protects you against defects in workmanship. The warranty does not cover any consequential or inconsequential damage or any losses. Specifically, if you have a problem due to defect, you must make the arrangements and cover the costs to return the product to us with a copy of the original sales invoice and we will repair the product and return it to you at our cost. All warranty claims require a return authorization. Contact the Radial customer service department for details.

Transferable 3-Year Warranty:
Some Radial products come with a 3-Year Transferable Warranty. This means that if you buy the product and decide to sell it, the warranty can be transferred to the person that buys it from you, thus providing continuous warranty support and added value. This Transferable Warranty follows the same procedures and limitations outlined in the Standard Warranty. This means that if you sell the product, you must provide the buyer with a copy of your original invoice so that he, in turn, may be able to submit this should a warranty claim be required.

Warranty Limitation:
As with all typical warranties, only manufacturing defects are covered. Furthermore, parts that are subject to wear and tear such as switches, potentiometers and tubes are not covered under this warranty. This, however, does not mean that these will not be repaired or replaced free of charge. We pride ourselves in supporting the products we sell and will often exchange these parts free of charge pending the age of the device. This decision will be undertaken by RADIAL and in no way obliges the company to perform such tasks.

Primacoustic Warranty:
Due to the different nature of the product, the Primacoustic product range is covered by a separate warranty. For details, please consult the warranty information found in the owner's manual for each product.

International Warranty Claims:
Radial has a policy of selling products through exclusive distributors around the globe. These distributors are set up to perform warranty repairs for Radial products that they have supplied in their respective countries. Should you decide to purchase a Radial product from another country; the Radial distributor will not in any way be held responsible for warranty repairs.


Artist Relations

As with other manufacturers in the professional audio and music industry, Radial has a very active artist relations department that works closely with a select group of artists to develop new products and expand brand awareness. When artists make contact with Radial to acquire product, both parties clearly understand that the intent is to provide mutually beneficial advantages such as using the artist name to promote Radial brands for greater visibility in the media.

Artists wishing to enter into a relationship with Radial or its subsidiaries are requested to send their bio, web links and commercially printed CD to the company to the attention of Artist Relations. Due to the overwhelming number of submissions, we make no guarantee that we will reply but will do our very best. Please note that our goal regarding artist relations is to work with well known artists that have sufficient market appeal to influence musicians and industry associates. This means that for the most part, we can only support artists with a proven track record and therefore are not always able to support up-and-coming artists.

It is understood that should Radial agree to supply a product directly to the artist, this is done as a means to associate the Radial brand with the artist and that the artist agrees and authorizes Radial to use the artist's name, image, quotation, interview or other marketing tools for the purpose of marketing via our websites, magazine advertisements, press releases, packaging and/or print media.

Should the artist prefer to not have his name associated with our company, it is the artist's sole responsibility to provide Radial with a written letter detailing the limitations that are being requested. We understand the sensitivity of this issue and will do whatever we can to ensure the artist is presented in a professional manner. If the artist is not interested in authorizing our use of his name or image, we ask that he simply purchase our products through an authorized Radial dealer.


Product Submissions

On occasion, RADIAL is sent unsolicited product submissions from individuals that have ideas that they would like to bring to market. Sometimes these individuals feel that they have a product idea that is of marketable value. More often than not, variations on these ideas have already made it to market, have been discussed in chat rooms, are in the development stage, or even have patents in place or patents applied for.

Therefore, as a policy, we cannot accept any unsolicited ideas or be legally bound for any product ideas that are sent to us for review. Should you have an idea and would like to submit it to us, you must disclose your idea without any legal binding notice and the use of this idea will be the sole decision of Radial Engineering Ltd. Any decision to provide remuneration or compensation will be entirely and solely made by Radial.


Website Terms of Use

Accessing this Radial website, any of the associate Radial websites or C•TEC distribution website is completely free and voluntary and constitutes your consent for Radial to occasionally monitor its use by all persons. All reasonable efforts will be made to ensure that the website remain on line and content be as accurate as possible. Any person accessing this or other Radial websites agrees that all textual, graphical and other content appearing on our websites are the property of Radial and is copyright © 06.27.2011 Radial Engineering Ltd., 1588 Kebet Way, Port Coquitlam, British Columbia, Canada, V3C 5M5.

It is important to note that you may copy, print and use the content contained on this and other Radial websites so long as the information is for personal use only and that all graphics or images be reproduced only along side of the original text. Any commercial use of Radial website's content, text, graphics or images therein must be requested in writing and approved before use. It is further understood that any use of Radial property such as logos, brands or trademarks does not imply any granting or right of use whatsoever.

Any links to independent agents, dealers, distributors or customers connecting to or from this website does not imply any association with these companies. Furthermore, any use or reference of names, brands, associations, trademarks or corporations mentioned on this website does not necessarily constitute or imply and endorsement and any re-printed material is provided for reference only and in no way obliges Radial to assure their accuracy or infers that Radial agrees with their position.

Any feedback or comments sent to Radial through any of our websites shall be considered to be non-confidential and public domain and Radial is free to use the information sent as it sees fit, without restriction or limitation. This includes applying comments or ideas in the development of new products.

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by Radial on this website, but Radial is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this website, the websites of any Radial dealer or distributor or any other website. Information and related materials are subject to change without notice. This website and all information and related materials it contains are provided "AS IS." Radial makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this website or the information or materials it contains. By using this website, you assume the risk that the information and materials on this website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. Radial also reserves the right without prior notice to discontinue models, parts and accessories, and other items or change specifications at any time without incurring any obligations to any party.

RADIAL SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THIS WEBSITE AND THE INFORMATION GRAPHICS AND MATERIALS CONTAINED HEREIN. IN NO EVENT,INCLUDING BUT NOT LIMITED TO NEGLIGENCE, WILL RADIAL BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF RADIAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RADIAL DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RADIAL DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT RADIAL) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.


Trade Names and Trademarks*

Radial reserves the global rights to the following trademarks along with any other Radial trademarks, sales slogans and marketing materials along with any identified with a 'TM' (trade mark) or 'SM' (sales mark) used in association with all of the products found on our web site and printed materials:

JDI, JDV, J48, JD7, JD6, JDX, JPC, J33, JDI Duplex, ProDI, ProD2, ProRMP, Pro48, SGI, , ProAV1, ProAV2, JD7 Injector, X-Amp, Twin-Iso, JS2, JS3, Hot Shot DM1, Dragster, J-Rak, Tonebone, Tonebone Classic, Classic Trimode, Plexitube, Plexitone, Tonebone Hot British, Switchbone, Loopbone, Cabbone, Headbone, Bassbone, Boneyard, YardBag, VariBoost, Drag control, BigShot, 8ox, Convertible V12, V-lock, Primacoustic, London Z12 Studio, London Z14 Studio, London Z15 Studio, London Z16 Studio, New York Z64, New York Z75, New York, Z98, Montreal Z14, Montreal Z16 SQ, Europa Flutter Wall, Europa Z63, Europa Z83, Orientique washboard, Scandia scatter blocks, Australis bass trap, Cloud-9 ceiling treatment, Primafoam, Z-foam, W-foam, Corona wedge, Cube trap, Pin-strip, Mid-bass trap, Razorblade diffuser, Polyfuser, Freeport, Freeport XT, Freeport GT, Freeport SD, IsoPad, IsoPlane, IsoWedge, Broadway Acoustic Panels, FullTrap, HalfTrap, Zebracase, Micro Z-9, Compact Z-12, Executive Z-15, Standard Z-17, Professional Z-21 are among the trademarks and service marks of RADIAL that may appear in this website, many of which are registered in Canada and other countries. *This is not a comprehensive list of all trademarks of RADIAL. All other names and marks mentioned in this website are the trade names, trademarks or service marks of their respective owners.


The laws of British Columbia and Canada shall govern use of the website. Users agree that any action, suit or proceedings arising from or related to use of the website shall be brought exclusively in the federal or provincial courts of the Province of British Columbia without regard to choice of law or conflicts of law provisions.

We reserve the right to make changes to our websites, policies, and any of these terms of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Copyright © 06.27.2011 Radial Engineering Ltd.